Return Policy

All sales conducted through this website are final except under circumstances as highlighted under 2. Exchange Policy.

All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products by simply following our Return Procedures. We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge.

You can pack and send your return to us in just a few simple steps: Click Contact us by email info@beebeeworks.com Provide us with your Order Number. Indicate returned products and the reason for your return in the input box area. Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request. Send the returning items by mail to: Beebeeworks Limited All return shipping fee must be prepaid. We cannot accept COD returns.

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, or parcel refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged HK$100 for resend shipping fee* per parcel. * Re-shipping fee is base on the original shipping method used for your purchase.